Welcome to the Athens Utilities Online Services Center
Please read the following information concerning the Online Bill Payment System
How Do I access my account through the new system?
Your temporary password for the new system will be printed on your January 2012 Utility Bill. Passwords/User names for the pervious system will no longer be valid.
May I have my bill sent directly to my email account?
Yes! You will also be able to download and print current as well as previous utility bills.
You may sign up for email billing even if you choose not to pay online.
If submitting your e-statement payment via traditional mail or if you stop by Athens Utilities to pay, please use the pay coupon located on the bottom portions of your e-statement.
Click Here to Signup for Email Billing
May I pay my bill online?
Yes! You may use your credit or debit card. We accept MasterCard, Visa, American Express and Discover. A 2.75% convenience fee will be applied for Credit and Debit card payments. This fee represents the same percentage charged to Athens Utilities by the credit card company.
Payments made after the due date on the bill are subject to a penalty. The Penalty will be added to the next month bill.
You may pay by e-check. There is a convenience fee of .60 per e-check transaction.
Will my payment show up immediately on my online account?
No. Our new online bill-pay service is a payment system and not a real-time ledger. Your payment will be recorded when made online and you will receive a confirmation e-mail. Keep this confirmation e-mail for your records. However your balance will appear the same. You may determine your balance after payment by deducting the amount paid from the balance due. Your online account will be updated once a month when your bill is posted to your email account. Call Athens Utilities Customer Accounts at 256-233-8750 if you have questions or concerns. Please allow one business day for your bill payment to be processed.
***We value your privacy! Athens Utilities maintains our customer’s privacy! We do not sell or distribute any personal information to our vendors or outside interest for marketing or solicitation.