Welcome to the Athens Utilities Online Services Center
If you are already setup to pay your bill online then Click Here to go to the Online Services Page.
The Online Service works best in Internet Explorer. If you are having issues then try clearing your history and cookies, restart your browser and try again.
-Notice-
Online Bill Payment now allows you to schedule a payment at a later date. You will not be credited for any payment until the date the payment is processed. Scheduling a payment to be processed after your due date will result in penalties and may cause your services to be cutoff.
Online Services Setup Instructions
To pay your bill online you will need to set up an account in our online services system. To setup an account have the following information ready, go to the online services page and click the Click here to setup password link.
To sign up for online services the following information must be entered into a signup form and must be exactly as it is on your Utility Bill:
- Your Account Number (without dashes)
- Username (This is a name you provide and can be whatever you wish it to be)
- Last Name/Company Name (This must be exactly like it is on the bill)
- First Name. (This is anything after the comma in the name on your bill. See examples below)
- Service Address (This is the first line of the service address, Note: the service address and mailing address may be different. You must use the exact spelling as the address on your bill)
- Service Address 2 (Use this field if you have a second line on your service address, if not, then leave it blank)
- Service City (The City of your service)
- Service State (Pick the state, most of our customers will be AL but we have a few in TN)
- Desired Password (password you want for this account)
- Retype Password (retype the password just to verify the password)
- Email (supply a valid email address, this is used to send you payment confirmations)
- Security Question and Security Question Answer (Pick a security question and put the answer in the security answer question field. You will have to answer this question if you lose your password and need to reset it)
Examples:
Doe, John (Doe is the last name/company name and John is the first name)
Doe, John Jr (Doe is the last name/company name and John Jr is the first name)
Doe, John Walker (Doe is the last name/company name and John Walker is the first name)
Doe, John Walker Jr (Doe is the last name/company name and John Walker Jr is the first name)
John Doe Construction, LLC (John Doe Construction is the last name/company name and LLC is the first name)
John Doe Construction LLC (John Doe Construction LLC is the last name/company name and leave the first name blank)
After all the information is entered into the form click on the Sign Up button at the bottom of the page.
Once you have setup an online services account you will be able to view your balance, pay your bill, and view the past 12 months of usage for your account.
You may login to your online services account with either the username you supplied when you registered or your account number. Athens Utilities does not keep track of your username or password.
Please Note:
There is a convience fee for paying your Bill Online. This fee pays for the bank processing of the bill. Athens Utilities does not receive the convience fee. The fee will show up as a seperate line item on your monthly Credit Card or Bank Statement. The amount of this fee is set by Business Information Systems which is the company that processes the payments.
Many banks and credit unions offer free online payment services. If you use your bank or credit union then please be aware that your account is credited when your payment is sent to use by the bank/credit union. Sometimes this can be several days after you make a payment using the banks/credit union's online service.
If you signup for the Online Bill payment option you do not have to use it to pay your bill. You may use it to see your current balance and check usage history, even if you pay your bill by another method.
You can only pay the full current balance using the Online Payment option. We do not currently allow partial payments online.
You can use VISA, Mastercard, Discover or a Check to pay online.
You are responsible for paying your bill by the due date on the bill. There are numerous technical issues that can occur when using the internet for any transaction. If, for any reason, you cannot pay your bill using this online service you are still responsible for payment by the due date of your bill.
Please allow one business day for the online payment to be processed and applied to your account.
Click Here to go to the Online Services Page