Link to TVA Green Power Switch

Energy Savings Tips for DOE

Budget Billing






























Welcome to the Customer Accounts Department

Manager: Bill Vaughn
Phone Number: 256-233-8750
Fax Number: 256-233-8738

Pic of BuildingThe Customer Accounts Department is responsible for signing up new customers for service, collecting bill payments, aid to construction, tap fees, impact fees, transfer of services and customer inquiries about their Utility Account. Athens Utilities offers several programs including Green Power Switch, Budget Billing, Summer Sewer Program. We also finance Electric and Gas Heat Pumps

The Customer Accounts Office is located at 508 South Jefferson Street in Athens.

The Customer Accounts Office Hours are Monday - Friday 8:00am-4:30pm.

To Sign Up for Service

To sign up a for a new service you will need to come by the Utility Customer Service Office located at 508 South Jefferson Street in Athens. Please bring two forms of identification, a rental agreement if renting, and your deposit. A signature is required to sign up for any service.

Click here to see the current deposit and fee cost schedule

For more information call 256-233-8750

Bill Payment Options

Athens Utilities offers several options for bill payment.

Automatic Bank Draft

It’s Free
No waiting in line or trips to the office
No stamps or envelopes
Contact Customer Service at 256-233-8750 to get set up

Online Services at

View and pay your current bill
Partial bill payments are not accepted online
View prior 12 month account history and usage
Visa, MasterCard or Discover cards are accepted
Pay online by electronic check
2.5% Convenience Fee is applied to all online payments

Pay by Mail

Mail bill stub and payment to:
City of Athens Utilities
PO Box 830200
Birmingham, AL 35283-0200

Pay by cash or check in person at our Customer Service Office at the following location:  

508 South Jefferson Street in Athens
There are two drop boxes available at the Customer Service Office for after hour bill payment.

Pay by cash or check in person at the following locations (current bills only and must present bill with payment): 

Superior Bank in Elkmont
RBC Bank in Ardmore
Reliance Bank on Capshaw Road in Harvest
Reliance Bank on County Line Road in Madison