Welcome to the Customer Accounts Department
Manager: Bill Vaughn
Phone Number: 256-233-8750
Fax Number: 256-233-8738
The Customer Accounts Department is responsible for signing up new customers for service, collecting bill payments, aid to construction, tap fees, impact fees, transfer of services and customer inquiries about their Utility Account. Athens Utilities offers several programs including Green Power Switch, Budget Billing, Summer Sewer Program. We also finance Electric and Gas Heat Pumps
The Customer Accounts Office is located at 508 South Jefferson Street in Athens.
The Customer Accounts Office Hours are Monday - Friday 8:00am-4:30pm.
To Sign Up for Service
To sign up a for a new service you will need to come by the Utility Customer Service Office located at 508 South Jefferson Street in Athens. Please bring two forms of identification, a rental agreement if renting, and your deposit. A signature is required to sign up for any service.
For more information call 256-233-8750
Athens Utilities offers several options for bill payment.
Automatic Bank Draft
No waiting in line or trips to the office
No stamps or envelopes
Contact Customer Service at 256-233-8750 to get set up
Online Services at http://www.athens-utilities.com
View and pay your current bill
Partial bill payments are not accepted online
View prior 12 month account history and usage
Visa, MasterCard or Discover cards are accepted
Pay online by electronic check
2.5% Convenience Fee is applied to all online payments
Pay by Mail
Mail bill stub and payment to:
City of Athens Utilities
PO Box 830200
Birmingham, AL 35283-0200
Pay by cash or check in person at our Customer Service Office at the following location:
508 South Jefferson Street in Athens
There are two drop boxes available at the Customer Service Office for after hour bill payment.
Pay by cash or check in person at the following locations (current bills only and must present bill with payment):
Superior Bank in Elkmont
RBC Bank in Ardmore
Reliance Bank on Capshaw Road in Harvest
Reliance Bank on County Line Road in Madison