City of Athens Utilities

Help us stop theft of services

It is against state law to tamper with a utility meter. People who steal utilities are actually stealing from all the consumers on the system. We ask to help us find those who may be involved in stealing electricity, natural gas, water or wastewater services.

If you know of such activity, please call us immediately at 256-232-1440 during normal business hours or after hours. Please remember that tampering with a utility meter is not only unlawful but also very dangerous.

Customer Survey

In an effort to provide quality customer care, we would like to ask you to take a very brief survey to help us better understand your individual customer experience with Athens Utilities and how we may provide you with a higher level of service. Just follow the link below. Thank you for your time and participation!

Click here to take survey

Nixle Alerts

To enhance communication with citizens, the City of Athens has signed up for Nixle, a free service that will send text alerts to citizens who register a cellphone number. The alerts will include road closings, weather updates, fires, accidents that tie up traffic, power outages, etc.

To register, go to Nixle.com. You will see a link to use your zip code to sign up for local alerts.

New Online Payment System

Our goal is to make your life easier!

Athens Utilities is pleased to provide you with an easier more efficient method of managing your utility bill. A new and improved online bill payment system is now available. You will receive a temporary password for the new system on your January 2012 bill. We are certain you will appreciate the convenience of secure online payment you have come to rely on as well as new features that will help simplify your online account management experience.

By signing up for online bill pay and e-statement delivery, you will not only save time you will help us continue to provide some of the most reasonable utility rates in the nation.

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Change in the way you can pay for reconnection due to nonpayment

If your Utilities are disconnected due to nonpayment, we now only accept cash, cashiers checks, or money orders to be reconnected.

Tired of waiting in line to pay your utility bill?
Tired of writing and mailing in a check every month?
Tired of driving to a payment location every month?

If you answered yes to any of those questions then consider signing up for Automatic Bank Draft

It's Free
No more waiting in line to pay your bill
No more writing checks for your utility bill
No more paying for a stamp to mail in the check

Bank Draft Authorization Form

Click Here for Information on all our bill payment options

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Business Hours:

Monday-Friday 8:00am-4:30pm

Electric, Gas or Water Service Outage!
Call 256-232-1440

Gas Leak!
Call 256-216-8621 or Toll Free 1-877-885-5592

Billing Questions?
Call 256-233-8750

Alabama One Call is a non-profit organization established under Alabama Act 94-487. Anyone engaging in excavation activities is required to notify underground facility owners prior to the start of excavation. Alabama One Call helps streamline this process by providing a "one call" service allowing excavators to notify area utility companies quickly and efficiently.