PHONE SCAM ALERT!!!
Athens Utilities Customers are being contacted by fraudsters claiming to be from the Athens Utilities Disconnection Department. The caller will demand payment from the customer in the form of a prepaid money card such as GreenDot or Money Pack or they will ask you to pay via PayPal. They may even ask for your debit or credit card number. Please DO NOT provide the caller with any information. Hang up and report the call to Athens Utilities 256-232-1440 or email us at firstname.lastname@example.org. If possible, please retrieve the callers phone number from your caller ID.
Athens Utilities does not contact our customers and demand immediate payment or else. We accept payment online via our website, in our office and through a special phone pay number. To pay by phone, you the customer must call the number to initiate payment. Athens Utilities WILL NOT disconnect delinquent accounts on the weekend, holidays or after regular office hours.